Hospitality in 1

Delete your Hospitality in 1 account

Hospitality in 1 is the staff app for cafés, coffee shops, bakeries, restaurants, bars and pubs that run on the Hospitality in 1 platform, on Android, iPhone and iPad. It is made by HospitalityIn1 Holdings Ltd.

Your Hospitality in 1 login was set up by the venue you work for, so your venue's managers delete it. You can ask in either of these ways.

In the app

  1. Open Hospitality in 1 and sign in.
  2. Open Account: on the POS, tap ⋯ (Other), then Account; on your own phone, tap Account at the top of your dashboard.
  3. Tap Delete my account, then Send deletion request.

Your venue's managers are emailed straight away, and you get an email to say the request was sent.

Without the app

Email info@hospitalityin1.co.uk from the email address you sign in with, with the subject "Delete my Hospitality in 1 account". Tell us your name and the venue you work for. We pass your request to your venue's managers within 7 days and reply to tell you we have.

If you no longer have access to that email address, tell us in your message and we will check it is you with your venue before anything is deleted.

What happens next

Your login keeps working until a manager completes the request. UK data protection law gives your employer one month to respond. If nothing has happened within a month, email info@hospitalityin1.co.uk.

When the request is completed, these are deleted straight away:

  • your login: your email address, your password and your till PIN;
  • every device you are signed in on is signed out;
  • your phone number, home address and emergency contact;
  • your future rota shifts.

These are kept, because the law requires an employer to keep them:

  • pay, hours worked and your contract, with the name on them, for up to 6 years, then deleted.

Other records of your work at the venue (for example orders you took and messages in team chat) belong to the venue, which decides how long it keeps them.

If you are a venue's owner, make sure another manager can sign in before you ask: deleting your login can lock the venue out of its back office.

Questions: info@hospitalityin1.co.uk. Our privacy policy: hospitalityin1.co.uk/privacy/